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Administrative Operations Coordinator

2 months ago

Franklin, Tennessee, United States Atmos Energy Full time
Job Overview
This position encompasses a variety of responsibilities that may not be explicitly listed.

Key Responsibilities
  • Processes customer service requests received from support personnel; oversees, adjusts, and reschedules workload as necessary; reviews system-generated reports and prepares for subsequent operations.
  • Creates, finalizes, and cancels service requests.
  • Supports the Customer Support Center by establishing service accounts, setting up services, and generating meter orders.
  • Coordinates urgent service requests and dispatches them to technicians.
  • Investigates and resolves meter discrepancies and may adjust customer accounts as needed.
  • Manages, schedules, and processes meter reading routes, prioritizes service calls, and organizes orders for construction and maintenance teams.
  • Prepares and maintains daily location reports.
  • Generates and tracks various logs and reports regularly (e.g., leak logs, new service requests, exceptions).
  • Assists in the management of overdue notices and monitors special accounts to prevent disconnections.
  • Records financial and consumption adjustments for customer accounts.
  • Codes, verifies, and processes invoices from vendors and contractors.
  • Enters and validates employee time records and payroll documentation; may maintain engineering systems and prepare monthly financial reports.
  • May initiate and confirm purchase orders and requisitions.
  • Facilitates communication between service and maintenance teams by providing relevant information.
  • Offers administrative and clerical assistance to field operations.
  • Performs additional related tasks as required.

Minimum Qualifications
Education/Experience:
  • A high school diploma or equivalent, along with two years of experience in customer service or a related field.

Communication Skills:

Ability to effectively communicate with both internal and external customers to gather and provide essential information.


Numerical Skills:
Competence in performing basic arithmetic operations.

Computer Skills:
Proficient in computer operations for data entry, reporting, and information retrieval.

Work Environment:
Office-based role requiring occasional physical activities such as bending, stooping, and lifting.

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Job Family: Administrative Services