Guest Services Supervisor

2 days ago


Irvine, California, United States Sage Hospitality Group Full time
Achieve Excellence
We are seeking a highly motivated Guest Services Supervisor to join our team at Embassy Suites Irvine. As a key member of our front desk team, you will be responsible for supervising and leading the front desk staff, providing exceptional guest services, and driving sales initiatives to increase occupancy and revenue.

Your primary objective will be to create a positive and memorable experience for our guests by delivering exceptional service, resolving issues promptly, and exceeding their expectations. You will be responsible for managing the front desk operations, including checking in and checking out guests, handling customer inquiries, and maintaining accurate records. Additionally, you will contribute to the success of our hotel by promoting our services, encouraging repeat business, and fostering strong relationships with our guests.

To succeed in this role, you must possess excellent communication and interpersonal skills, a strong ability to work under pressure, and a commitment to providing exceptional customer service. We offer a competitive salary range of USD $22.00 - USD $23.00 per hour, as well as opportunities for professional growth and development within our company.

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