Senior Account Manager

3 days ago


Boston, Massachusetts, United States ReSupply Full time
{"title": "Senior Account Manager", "description": "Reinvent the Supply Chain of Charitable Contributions

At ReSupply, we're on a mission to revolutionize the way charitable contributions are made in the U.S. We're seeking a customer-centric Senior Account Manager to join our team and help us achieve this goal.

As a Senior Account Manager, you will be responsible for building and maintaining strong relationships with key nonprofit partner organizations. You will oversee the onboarding process, monitor account health, and communicate value-add campaigns to expand your assigned accounts.

We're a small, tight-knit team that thrives in an open, collaborative environment. Our culture is built on thinking disruptively, adding value, and supporting each other as we strive to Make Giving Simple.

Key Responsibilities:
  • Train and onboard all stakeholders for assigned accounts
  • Set up necessary web and phone integrations for accounts, and make upgrades as needed
  • Monitor partner account health to identify opportunities for resolution and provide support for critical escalations
  • Analyze partner data to gain insights into their business performance and develop strategies to drive growth
  • Prepare and present regular reports to partners on their account metrics in EBRs or QBRs
  • Drive Customer Success outcomes such as preventing churn and influencing future lifetime value through higher product adoption, partner satisfaction, and overall health
Requirements:
  • BS in Communications, Information Technology, Business Administration, or a related field
  • 3-5 years of Account Management experience
  • Excellent communication skills, ability to listen to and share ideas, and effectively present concepts
  • Ability to follow set workflows, track performance, and achieve set objectives
  • Adaptability to adjusting strategies and meeting changing needs of the business and industry
  • Boston-based as this is primarily an on-site position with some limited flexibility to work remote

ReSupply is an equal opportunity employer. We welcome candidates from diverse backgrounds and are committed to creating an inclusive work environment.

", "lang_code": "en"}
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