Senior Desktop Support Lead
1 week ago
We are seeking a highly skilled Senior Desktop Support Lead to join our team at DataSF. As a key member of our IT operations team, you will be responsible for providing complex technical support and assistance to our clients via email, phone, or in person.
Key Responsibilities- Provide technical support and assistance to clients via email, phone, or in person.
- Address and respond to customer inquiries on services, including installation, operational functions, troubleshooting, and maintenance.
- Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
- Document client interactions, including details of inquiries, complaints, comments, and actions taken in Service Now.
- Supervise operations support staff, including guiding the activities of the people who perform work, training, and evaluating performance.
- Administer Microsoft Windows 10, Mac Support, and Microsoft Office Suite 2013/2016.
- Perform Active Directory administration support duties and other related duties as assigned.
- Associate degree in computer science or a closely related field from an accredited college or university.
- Four (4) years of experience performing analysis, installation, technical support, and system administration in a network environment.
- Strong customer service skills, strong written, oral, and listening skills.
- Ability to work independently with minimal supervision and self-motivated.
- PBX, VOIP, and telecom experience, ITIL certified, MAC certification.
- Prior supervision experience highly desired.
- (5) years of recent experience in a technical support role which includes supporting workstations and printers on a Microsoft Active Directory Network on a medium-to-large corporate environment.
- Competitive salary range: $121,212 - $150,202 (annually)
- Opportunity to work with a dynamic team in a fast-paced environment
- Professional development and growth opportunities
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