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Client Relationship Manager

2 months ago

New York, New York, United States Rystad Energy Full time
Job Overview

Position Summary

Rystad Energy is on the lookout for an enthusiastic professional to enhance our Sales & Marketing division as a Client Success Manager. This role is integral to our account management strategy, focusing on nurturing and expanding client relationships within the region. Client Success Managers play a pivotal role in supporting the Sales & Marketing team by ensuring client satisfaction and service utilization.

The ideal candidate will be meticulous, possess outstanding communication skills, and thrive in a collaborative team environment. Experience in engaging with multiple internal stakeholders and clients is essential. Familiarity with the energy sector is highly preferred. You will be working with demanding clients across various sectors, including Energy, Finance, Government, and Consulting, requiring the ability to adapt in a fast-paced setting.

Key Responsibilities

  • Act as the main post-sale contact to cultivate strong client advocates and establish trust.
  • Collaboratively define success metrics with clients by addressing their business challenges to optimize product adoption.
  • Develop and implement Engagement Plans that outline the vision for onboarding, strategic adoption, and client retention aligned with their business objectives.
  • Track client health, adoption rates, and renewal statistics.
  • Gain a comprehensive understanding of Rystad Energy's offerings to proactively enhance client engagement and growth.
  • Facilitate new client onboarding, including delivering tailored product demonstrations based on client needs.
  • Identify opportunities for additional services and products.
  • Work alongside internal teams to ensure timely resolution of clients' technical and analytical requirements.
  • Collaborate with Account Managers to provide insights on client engagement focusing on growth and retention.
  • Relay client feedback to internal teams, including Product Management and Client Solutions.
  • Engage in industry events to promote the Rystad Energy brand.
  • Maintain comprehensive client data and interaction records using internal sales tools.
  • Contribute to the overarching vision and strategy of the Client Success team.

Qualifications

  • Bachelor's degree is mandatory.
  • Proven experience in enhancing client satisfaction, adoption, and retention is highly valued.
  • Experience with database products or SaaS solutions is a plus.
  • A background in Energy and/or Finance is essential.
  • Experience in collaborative environments with multiple stakeholders.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks.
  • Exceptional written and verbal communication abilities.
  • Analytical mindset.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

What We Provide

  • A rapidly growing international business culture.
  • A diverse and skilled working environment.
  • Opportunities for international development.
  • Competitive salary and bonus structure.
  • Comprehensive healthcare coverage for you and your family.
  • 401(k) matching program.
  • Generous vacation policy.
  • Team-building excursions throughout the year.

About Rystad Energy

Headquartered in Oslo, Norway, Rystad Energy is an independent research and business intelligence firm specializing in the energy sector. We provide data, tools, analytics, and consultancy services to clients engaged in the energy industry worldwide. Our extensive databases and research products cater to companies in Oil & Gas, Oilfield Services, and Renewables, as well as Investors, Investment Banks, and Governments. We also offer advisory services across the Energy value chain.

Rystad Energy is committed to delivering next-generation analytical tools and insights for the industry, fostering a high-performance culture combined with a collaborative ethos that encourages growth, learning, and career advancement.