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Customer Experience Specialist

2 months ago

Pantego NC USA, United States Pet Palace Resort Full time
{"Job Title": "Customer Experience Specialist", "Job Summary": "At Pet Palace Resort, we are seeking a highly motivated and compassionate Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for creating a positive and memorable experience for our clients and their loved ones. Your primary focus will be on providing exceptional customer service, answering questions and concerns, and ensuring that our clients receive the highest level of care and comfort for their pets.

**Job Responsibilities:**

* Provide superior customer service in all situations
* Greet and interact with customers by phone, email, and in-person
* Create and manage customer reservations
* Provide facility tours to interested customers
* Maintain accurate files and records
* Handle and walk pets, mostly at check-in / -out
* General upkeep and cleaning of facility in-line with our high standards
* Other duties as assigned

**Job Qualifications:**

* Energetic, caring, and passionate about animals
* Desire to work in a fast-paced environment
* Ability to multi-task
* Attention to detail and ability to observe animal behaviors daily
* Able to clean pet accommodations / facility to maintain our high standards
* Capable of lifting up to 40 pounds
* Ability to stand up to 8 hours
* Operate basic computer software
* Customer Service experience preferred
* Flexible schedule including nights/weekends/holidays

**Company Culture & Perks:**

At Pet Palace Resort, we value our team members and offer a range of benefits and perks to support their well-being and success.

* Enjoy snacks & lunches provided by us
* Need a flexible working schedule? We are as flexible as they come
* Amazing Employee Rewards Program
* Regular advancement opportunities
* Eligibility for yearly increase
* Work with dogs and cats daily We offer employee discounts too
* Facility Travel

**How to Apply:**

If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application via Indeed or our Career Site.

**Equal Opportunity Employer Statement:**

Pet Palace Resort is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.