Customer Service Representative

2 weeks ago


Pantego, Texas, United States Pet Palace Resort Full time

Job Summary

The Customer Care Specialist at Pet Palace Resort is responsible for delivering exceptional customer experiences for our clients and their loved ones. This role involves answering customer questions and concerns regarding our services, ensuring that every interaction is positive and memorable.

Company Culture & Perks

Our team members are passionate pet lovers who share our commitment to providing superior care and comfort to our clients' pets. We foster a dynamic and supportive work environment that encourages teamwork, creativity, and continuous improvement.

Team Member Perks:

  • Enjoy snacks and lunches provided by us
  • Flexible working schedule to suit your needs
  • Amazing Employee Rewards Program
  • Regular advancement opportunities
  • Eligibility for yearly increase
  • Work with dogs and cats daily
  • Employee discounts
  • Facility Travel

Job Responsibilities

Provide exceptional customer service in all situations

Greet and interact with customers by phone, email, and in-person

Create and manage customer reservations

Provide facility tours to interested customers

Maintain accurate files and records

Handle and walk pets, mostly at check-in / -out

General upkeep and cleaning of facility in-line with our high standards

Other duties as assigned

Job Qualifications

Energetic, caring, and passionate about animals

Desire to work in a fast-paced environment

Ability to multi-task

Attention to detail and ability to observe animal behaviors daily

Able to clean pet accommodations / facility to maintain our high standards

Capable of lifting up to 40 pounds

Ability to stand up to 8 hours

Operate basic computer software

Customer Service experience preferred

Flexible schedule including nights/weekends/holidays

Pay Rate – $12.00 to hourly

Equal Opportunity Employer Statement

Pet Palace Resort is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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