Customer Service Representative
2 weeks ago
Job Summary
The Customer Care Specialist at Pet Palace Resort is responsible for delivering exceptional customer experiences for our clients and their loved ones. This role involves answering customer questions and concerns regarding our services, ensuring that every interaction is positive and memorable.
Company Culture & Perks
Our team members are passionate pet lovers who share our commitment to providing superior care and comfort to our clients' pets. We foster a dynamic and supportive work environment that encourages teamwork, creativity, and continuous improvement.
Team Member Perks:
- Enjoy snacks and lunches provided by us
- Flexible working schedule to suit your needs
- Amazing Employee Rewards Program
- Regular advancement opportunities
- Eligibility for yearly increase
- Work with dogs and cats daily
- Employee discounts
- Facility Travel
Job Responsibilities
Provide exceptional customer service in all situations
Greet and interact with customers by phone, email, and in-person
Create and manage customer reservations
Provide facility tours to interested customers
Maintain accurate files and records
Handle and walk pets, mostly at check-in / -out
General upkeep and cleaning of facility in-line with our high standards
Other duties as assigned
Job Qualifications
Energetic, caring, and passionate about animals
Desire to work in a fast-paced environment
Ability to multi-task
Attention to detail and ability to observe animal behaviors daily
Able to clean pet accommodations / facility to maintain our high standards
Capable of lifting up to 40 pounds
Ability to stand up to 8 hours
Operate basic computer software
Customer Service experience preferred
Flexible schedule including nights/weekends/holidays
Pay Rate – $12.00 to hourly
Equal Opportunity Employer Statement
Pet Palace Resort is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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