Customer Experience Specialist

3 days ago


Madison WI USA, United States CarMax Full time
About the Role

As a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will be responsible for guiding customers through every step of their car-buying journey, from sale to appraisal, test drives, and financing applications.

Key Responsibilities
  • Provide exceptional customer service by guiding customers through the car-buying process.
  • Conduct vehicle condition assessments to ensure accurate appraisals.
  • Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory.
  • Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies.
  • Create service appointments and review repair order invoices for retail service work performed.
Requirements
  • Demonstrate exceptional communication skills.
  • Display confidence in self, the product, and CarMax.
  • Ability to build and maintain strong relationships.
  • Demonstrate strong team behaviors, including integrity, respect, inclusion, fairness, and fun.
  • Balance the needs of the customer and the business when making decisions.
  • Seek to fully understand and meet customer needs.
  • Create win-win solutions to customer issues.
  • Get work done well, on time, and follow the right process.
  • Drive work processes and pay close attention to detail.
  • Perform multiple duties in a high-energy, fast-paced working environment.
  • Read, interpret, and transcribe data to maintain accurate records.
  • Lift objects that weigh up to 25 lbs.
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to customers. We are a team of over 25,000 associates who work together to deliver iconic customer experiences. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer and welcomes applications from diverse candidates. We will consider reasonable accommodations to complete the CarMax Job Application upon request.



  • Madison, WI , USA, United States CarMax Full time

    About the RoleAs a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will act as a guide and provide support to customers throughout their journey, ensuring a seamless and transparent process.Key ResponsibilitiesProvide top-notch customer service by guiding customers through every step of the...


  • Madison, WI , USA, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.Key ResponsibilitiesProvide personalized support to customers...


  • Madison, WI , USA, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.Key ResponsibilitiesProvide personalized support to customers...


  • Madison, WI , USA, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that every customer interaction is positive and memorable.Key ResponsibilitiesProvide exceptional customer service,...


  • Madison, WI , USA, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that every customer interaction is positive and memorable.Key ResponsibilitiesProvide exceptional customer service,...


  • Madison, United States Russ Darrow Group Full time

    Customer Experience Specialist Madison, WI Part Time The automobile business is ever changing and we are leading the way. We have a few positions open within our Customer Experience Specialist Team. This position ensures the complete satisfaction of our guests. Welcomes them, escorts them to their destination, provides refreshments, assist them with any...


  • Madison, Wisconsin, United States Mary Spears Full time

    Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Forge lasting relationships with customers and proactively follow up...


  • Madison, Wisconsin, United States CarMax Full time

    About the RoleCarMax is seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.Key ResponsibilitiesProvide personalized support to customers...


  • Madison, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Madison, WI , USA, United States Placon Full time

    Customer Experience LiaisonWe are seeking a highly organized and detail-oriented Customer Experience Liaison to join our team at Placon. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing phone calls, and ensuring a smooth day-to-day operation.Key Responsibilities:Answer and direct phone...


  • Madison, WI , USA, United States Placon Full time

    Customer Experience LiaisonWe are seeking a highly organized and detail-oriented Customer Experience Liaison to join our team at Placon. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Key Responsibilities:Answer and direct phone calls, ensuring...


  • Madison, Wisconsin, United States Russ Darrow Group Full time

    Customer Experience SpecialistAt Russ Darrow Group, we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a vital role in ensuring our guests have a positive and memorable visit.Key Responsibilities:Welcome and escort guests to their destinationProvide refreshments and assist with any concernsEnsure...


  • Pantego, NC , USA, United States Pet Palace Resort Full time

    {"Job Title": "Customer Experience Specialist", "Job Summary": "At Pet Palace Resort, we are seeking a highly motivated and compassionate Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for creating a positive and memorable experience for our clients and their loved ones. Your primary...


  • Grand Rapids, MI , USA, United States CarMax Full time

    {"title": "Customer Specialist Role", "description": "About the RoleAs a Customer Specialist at CarMax, you will be empowered to deliver an exceptional customer experience by guiding customers through every step of their car-buying journey. You will work closely with teams across the organization to ensure each customer has a positive experience buying and...


  • Pittsburgh, PA , USA, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and contributing to a positive store environment.Key ResponsibilitiesCustomer Service: Provide...


  • Cicero, NY , USA, United States Drivers Village Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Specialist to join our team at Drivers Village. As a Sales Specialist, you will be responsible for providing exceptional customer experiences, presenting vehicle products and solutions, and meeting monthly sales goals and quotas.Key ResponsibilitiesCustomer Engagement: Greet and respond...


  • Marcus Hook, PA , USA, United States Mishimoto Full time

    About the RoleMishimoto is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProvide technical assistance and support to...


  • Madison, Wisconsin, United States NeoTravel Group Full time

    Job Title: Travel Experience SpecialistWe're seeking a skilled Travel Experience Specialist to join our team at NeoTravel Group. As a Travel Experience Specialist, you'll be responsible for assisting clients with their travel needs, including booking flights, hotels, and rental cars, as well as suggesting activities and attractions.Key...


  • Green Brook Township, NJ, USA, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that every interaction is positive and memorable.Key ResponsibilitiesProvide exceptional customer service, guiding...


  • Madison, WI , USA, United States Stokes & Associates, Inc. Full time

    Job SummaryThe Customer Service Representative provides exceptional customer experiences for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.ResponsibilitiesProvides personalized, professional customer service...