Customer Experience Specialist

4 weeks ago


Grand Rapids MI USA, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying experience for our customers.

Key Responsibilities:

  • Provide personalized support to customers throughout their car-buying journey
  • Assess vehicle condition and provide accurate information to customers
  • Process sales paperwork and ensure accuracy of documentation
  • Manage repair orders and ensure timely completion of work
  • Collaborate with colleagues to achieve sales goals and provide excellent customer service

Requirements:

  • High school diploma or equivalent required
  • Previous sales and customer service experience preferred
  • Valid driver's license required
  • Basic skills with Microsoft Office Suite preferred

About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest and transparent car-buying experience. Our team of over 25,000 associates work together to provide exceptional customer service and achieve our mission of becoming the nation's largest retailer of used cars.



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