Customer Experience Specialist

3 weeks ago

Pantego, Texas, United States Pet Palace Resort Full time

Pet Palace Resort is seeking a dedicated and compassionate Customer Care Specialist to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients and their loved ones. Your primary focus will be on creating a successful customer experience through effective communication, problem-solving, and a passion for animal care.

**Job Responsibilities:**

* Provide superior customer service in all situations
* Greet and interact with customers by phone, email, and in-person
* Create and manage customer reservations
* Provide facility tours to interested customers
* Maintain accurate files and records
* Handle and walk pets, mostly at check-in / -out
* General upkeep and cleaning of facility in-line with our high standards
* Other duties as assigned

**Job Qualifications:**

* Energetic, caring, and passionate about animals
* Desire to work in a fast-paced environment
* Ability to multi-task
* Attention to detail and ability to observe animal behaviors daily
* Able to clean pet accommodations / facility to maintain our high standards
* Capable of lifting up to 40 pounds
* Ability to stand up to 8 hours
* Operate basic computer software
* Customer Service experience preferred
* Flexible schedule including nights/weekends/holidays

**Equal Opportunity Employer Statement:**

Pet Palace Resort is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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