Assistant Property Manager
3 days ago
At Roofstock, we're seeking a highly motivated and detail-oriented Assistant Property Manager to join our team. As a key member of our property management team, you will be responsible for assisting experienced property managers in managing and optimizing the performance of their portfolios.
Key Responsibilities:
- Assist property managers in managing and optimizing portfolio performance
- Deliver exceptional customer service to investors and residents, responding promptly to their inquiries and concerns
- Communicate directly with investors, providing timely and comprehensive responses to their questions
- Assess and research investor inquiries, gaining insight into underlying issues
- Schedule and monitor tasks across internal teams, following our Standard Operating Procedures (SOPs)
- Provide coverage for portfolios when others are out of the office
- Assist with administrative tasks and help property managers clear out queues
- Maintain accurate property and rental information within our system, collaborating closely with internal teams for data integrity
- Cultivate strong relationships with customers and colleagues
- Embrace flexibility by undertaking ad-hoc tasks and projects as needed
Requirements:
- 2+ years of work experience in a customer-service focused field; some prior property management experience highly preferred
- Must be willing to obtain Real Estate License within 90 days of start date, as well as a Property Management License if applicable with state law
- Drive to help customers achieve results
- Passion for building a career in real estate
- Exceptional communication and interpersonal skills
- Proactive mindset, with a willingness to take on challenges and adapt to new situations
- Understanding of fiduciary principles and ability to interpret financial and accounting statements
- Growth mindset, critical thinking skills, and ability to solve complex problems
- Can-do attitude that flourishes in cross-collaboration, fostering strong team morale
- Embracing a culture of innovation by speaking up with ideas and volunteering for process improvements
- Understanding and ability to interpret various financial statements and basic accounting is a plus
What We Offer:
- Competitive annual base salary of $60,000
- Generous PTO policy
- 13 paid holidays
- Volunteer time off
- Paid parental leave
- 401k program
- Wellness and home office/cell phone subsidies
- Robust health, dental, vision insurance, and more
Authorization to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
Commitment to Equal Employment Opportunity
Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
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