Trip Coordination Manager

4 days ago


ValdeReuil, Normandie, United States RATP Dev USA Full time

Job Title: Trip Coordination Manager

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Estimated Salary: $55,000 - $75,000 per year

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We are seeking a highly skilled Trip Coordination Manager to join our team at RATP Dev USA. As a key member of our reservations operations team, you will be responsible for executing daily customer service objectives and handling passenger trip reservations.

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Key Responsibilities:

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  • Respond to passenger inquiries regarding trip reservations, cancellations, and general transportation-related questions">
  • Perform accurate data entry tasks and maintain precise records">
  • Conduct follow-up calls to passengers as part of regular duties or when required by schedule changes">
  • Communicate any passenger trip changes promptly to scheduling and dispatch teams">
  • Maintain effective communication with management regarding any scheduling or passenger-related issues">
  • Manage multiple tasks efficiently and with a high degree of accuracy">
  • Provide exceptional customer service to passengers, dispatchers, schedulers, management staff, and operators">
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Requirements:

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  • A minimum of two (2) years of experience in reservations or clerical work within a customer service environment">
  • High School diploma or equivalent is required; additional education is a plus">
  • Strong familiarity with the Americans with Disabilities Act (ADA) of 1990, including its laws and procedures">
  • Proficiency with computer systems related to demand response transportation services">
  • Solid knowledge of modern office equipment, procedures, and computer operations">
  • Demonstrated interpersonal and customer service skills">
  • Excellent verbal and written communication, as well as decision-making abilities">
  • Ability to perform in a fast-paced environment with consistent accuracy in booking trip reservations">
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About Us:

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RATP Dev USA is a leading provider of public transportation services, committed to delivering exceptional customer experiences through innovative solutions and dedicated professionals.

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