Customer Service Ambassador
3 days ago
Job Title: Customer Service Ambassador
">Estimated Salary: $45,000 - $60,000 per year
">We are seeking a highly skilled Customer Service Ambassador to join our team at RATP Dev USA. As a key member of our reservations operations team, you will be responsible for executing daily customer service objectives and handling passenger trip reservations.
">Key Responsibilities:
">- ">
- Respond to passenger inquiries regarding trip reservations, cancellations, and general transportation-related questions">
- Perform accurate data entry tasks and maintain precise records">
- Conduct follow-up calls to passengers as part of regular duties or when required by schedule changes">
- Communicate any passenger trip changes promptly to scheduling and dispatch teams">
- Maintain effective communication with management regarding any scheduling or passenger-related issues">
- Manage multiple tasks efficiently and with a high degree of accuracy">
- Provide exceptional customer service to passengers, dispatchers, schedulers, management staff, and operators">
Requirements:
">- ">
- A minimum of two (2) years of experience in reservations or clerical work within a customer service environment">
- High School diploma or equivalent is required; additional education is a plus">
- Strong familiarity with the Americans with Disabilities Act (ADA) of 1990, including its laws and procedures">
- Proficiency with computer systems related to demand response transportation services">
- Solid knowledge of modern office equipment, procedures, and computer operations">
- Demonstrated interpersonal and customer service skills">
- Excellent verbal and written communication, as well as decision-making abilities">
- Ability to perform in a fast-paced environment with consistent accuracy in booking trip reservations">
About Us:
">RATP Dev USA is a leading provider of public transportation services, committed to delivering exceptional customer experiences through innovative solutions and dedicated professionals.
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