Reservation and Scheduling Expert
4 days ago
Job Summary
RATP Dev USA is seeking a Reservation and Scheduling Expert to join our team. In this role, you will be responsible for managing passenger trip reservations and scheduling.
Key Responsibilities:
- Respond to passenger inquiries regarding trip reservations, cancellations, and general transportation-related questions
- Perform accurate data entry tasks
- Conduct follow-up calls to passengers as part of regular duties or when required by schedule changes
- Communicate any passenger trip changes promptly to scheduling and dispatch teams
Requirements:
- A minimum of two (2) years of experience in reservations or clerical work within a customer service environment
- High School diploma or equivalent is required; additional education is a plus
- Strong familiarity with the Americans with Disabilities Act (ADA) of 1990, including its laws and procedures
- Proficiency with computer systems related to demand response transportation services
Salary: $55,000 - $75,000 per year
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