Reservation and Scheduling Expert

4 days ago


ValdeReuil, Normandie, United States RATP Dev USA Full time

Job Summary

RATP Dev USA is seeking a Reservation and Scheduling Expert to join our team. In this role, you will be responsible for managing passenger trip reservations and scheduling.

Key Responsibilities:

  • Respond to passenger inquiries regarding trip reservations, cancellations, and general transportation-related questions
  • Perform accurate data entry tasks
  • Conduct follow-up calls to passengers as part of regular duties or when required by schedule changes
  • Communicate any passenger trip changes promptly to scheduling and dispatch teams

Requirements:

  • A minimum of two (2) years of experience in reservations or clerical work within a customer service environment
  • High School diploma or equivalent is required; additional education is a plus
  • Strong familiarity with the Americans with Disabilities Act (ADA) of 1990, including its laws and procedures
  • Proficiency with computer systems related to demand response transportation services

Salary: $55,000 - $75,000 per year

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