Veterinary Front Desk Coordinator
3 weeks ago
At Vetcelerator, we are seeking a highly skilled and compassionate Veterinary Receptionist to provide exceptional customer service and support to our clients and their pets. As the first point of contact, you will play a vital role in ensuring the smooth operation of our clinic.
Key Responsibilities:
- Greeting Clients: Warmly welcome clients and their pets, creating a friendly and professional atmosphere.
- Answering Phone Calls and Emails: Manage incoming calls and emails promptly and professionally, addressing client inquiries and appointment requests.
- Scheduling Appointments: Efficiently schedule and reschedule appointments using practice management software, while accurately inputting patient information.
- Checking Clients In and Out: Streamline the check-in and check-out process, verifying appointments, processing payments, and addressing client concerns.
- Scanning of Medical Documents: Maintain organized digital records by scanning and cataloging important medical documents and records.
- Cleaning and Maintaining Reception Area: Keep the reception area clean, organized, and welcoming at all times, ensuring a positive client experience.
Requirements:
- Previous experience in a customer service or receptionist role is preferred.
- Familiarity with Avimark or similar veterinary practice management software is a plus.
- Must have 1 year of experience working in the veterinary field.
- Strong communication and interpersonal skills.
- Exceptional organizational abilities and attention to detail.
- A genuine love for animals and a commitment to providing excellent care.
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