Senior M365 Solutions Engineer
3 days ago
We are seeking a highly skilled Senior M365 Solutions Engineer to join our Global Collaboration Services team at Promega. As a key member of our team, you will be responsible for providing primary support for our collaborative suite of software, including MS Exchange, MS Teams, MS Power platform, MS SharePoint, MS Viva Engage, and Five9 telephony.
Key Responsibilities- Service Desk Management: Oversee the GCS ticket queue, ensuring timely and effective resolution of technical issues.
- Application Support: Serve as the primary support for the Microsoft suite of collaborative software, acting as a backup developer and analyst.
- Training and Development: Create, organize, and conduct comprehensive training sessions for applications.
- Technical Expertise: Provide expert guidance on best practices and stay updated with current and emerging technologies.
- Cross-Organizational Communication: Effectively communicate recommendations and priorities across various departments, fostering a collaborative and inclusive work environment.
- Backup Developer and Analyst: Serve as a backup developer and analyst for Microsoft SharePoint and Microsoft Teams application architects.
- Technical Issue Resolution: Analyze, troubleshoot, and provide solutions for technical issues.
- Communication Skills: Possess strong written and oral communication skills, coupled with a customer service focus.
- Technical Knowledge: Have knowledge of M365 current and emerging technologies.
- Emotional Intelligence: Demonstrate inclusion through their own words and actions, and be accountable for a safe workspace. Act with kindness, curiosity, and respect for others.
- ESI Core Principles: Embrace and be open to incorporating Promega's 6 Emotional & Social Intelligence (ESI) core principles in daily work.
- Regulatory Compliance: Understand and comply with ethical, legal, and regulatory requirements applicable to our business.
- Education: High School diploma or proven work experience that ensures you are ready to be successful in this role.
- Experience: 5-8 years of experience with M365 products.
- Training Experience: 3-5 years of experience creating and conducting training.
- Microsoft 365 Fundamentals: Microsoft 365 Fundamentals certification.
- Microsoft 365 Enterprise Administrator Expert: Microsoft 365 Enterprise Administrator Expert certification.
- Computer Skills: Ability to use a computer/Microsoft Office applications.
- Stationary Work: Ability to remain stationary for several hours at a time.
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