Enterprise Software Support Manager

7 days ago


Madison, Wisconsin, United States Promega Full time
Job Summary

We are seeking a highly skilled Senior M365 Engineer to join our Global Collaboration Services team at Promega. As a key member of our team, you will be responsible for providing primary support for our collaborative suite of software, including MS Exchange, MS Teams, MS Power platform, MS SharePoint, MS Viva Engage, and Five9 telephony.

Key Responsibilities
  • Service Desk Management: Oversee the GCS ticket queue, ensuring timely and effective resolution of technical issues.
  • Application Support: Serve as the primary support for the Microsoft suite of collaborative software, acting as a backup developer and analyst.
  • Training and Development: Create, organize, and conduct comprehensive training sessions for applications.
  • Technical Expertise: Provide expert guidance on best practices and stay updated with current and emerging technologies.
  • Cross-Organizational Communication: Effectively communicate recommendations and priorities across various departments, fostering a collaborative and inclusive work environment.
Requirements
  • High School diploma or proven work experience that ensures you are ready to be successful in this role.
  • 5-8 years of experience with M365 products.
  • 3-5 years of experience creating and conducting training.
Preferred Qualifications
  • Microsoft 365 Fundamentals.
  • Microsoft 365 Enterprise Administrator Expert.
Physical Demands
  • Ability to use a computer/Microsoft Office applications.
  • Ability to remain stationary for several hours at a time.

Promega is an Equal Opportunity Employer and values diversity and inclusion in the workplace.



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