IT Support Specialist
1 week ago
As an IT Service Technician at Carson Tahoe Health, you will be responsible for providing first-level customer support and service to all CTHS users for hardware and software issues. This includes troubleshooting, recommending, and implementing solutions to resolve issues within a 5-10 minute timeframe. You will also use the ticketing system to log and document the status of all incoming support requests.
Key Responsibilities
• Provides technical support to users via phone, email, or in-person
• Troubleshoots hardware and software issues
• Recommends and implements solutions to resolve issues
• Uses ticketing system to log and document support requests
• Assists with account creations, writes and updates Knowledge Base articles, and assists with computer imaging
Requirements
• High school diploma or GED
• One year of experience in IT service desk support or related role
• Minimum one year of experience using or supporting Microsoft office tools
• Minimum one year in a customer service support role
• Basic knowledge of computer hardware components
Why Work at Carson Tahoe?
• Enjoy a beautiful work environment with a family-friendly atmosphere
• Take advantage of our comprehensive benefits package, including medical, dental, vision, FSA, and 401K
• Pursue opportunities for professional growth and development
What We Offer
• No state income tax
• Paid time off, mental health days, and volunteer days
• 100% vested 401K and Roth with company contribution
• Tuition reimbursement
• Referral bonuses
• On-site education and certification programs
• Base wage increases for relevant advanced degrees
• Free Calm app subscription
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