Technical Support Specialist
3 weeks ago
Job Description
Oracle is seeking a highly skilled Technical Support Specialist to join our Support organization. As a member of our team, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.
Key Responsibilities
- Field and resolve post-sales non-technical customer inquiries via phone and electronic means.
- Provide technical support and guidance on the use of and troubleshooting for our Electronic Support Services.
- Act as a liaison between Oracle employees and customers, with little direction from management.
- Provide guidance and resolution on a wide range of technical and non-technical customer issues.
Requirements
- Minimum 2-3 years' experience installing/configuring/supporting/administering Micros F&B management software products (Reporting and Analytics, RES 3700, Simphony).
- Experience/understanding of working in a data center.
- Degree or equivalent experience in a technical field.
- Knowledge of food and beverage management procedures.
- Minimum two years' F&B experience.
What We Love to See
- 2+ years database experience (Oracle, MySQL) - Should be confident in writing/reading complex SQL queries and update statements.
- Working knowledge of Networks, PCs, and resolving installation issues.
- Experience working with virtual machines (VMWare, Oracle Virtualbox).
- Familiarity of current operating systems.
- Previous technical support or help desk experience.
About Us
Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law.
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