Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Engineer to join our team at Zoom Corporation. As a Technical Support Engineer, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and expertise.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, and chat
- Troubleshoot and resolve complex technical issues related to Zoom products and services
- Collaborate with internal teams to identify and resolve technical issues
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with the latest Zoom product features and technologies
- 5-7 years of experience in a technical support role
- Strong understanding of network firewalls, switches, systems, and tools
- CCNA, Network+, or SSCA SIP certification or equivalent experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, team-oriented environment
At Zoom Corporation, we offer a competitive salary range of $65,200.00 to $158,900.00, depending on qualifications and experience. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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