Technical Support Specialist

2 days ago


Carson City, Nevada, United States Zoom Corporation Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Zoom Corporation. As a Technical Support Engineer, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and expertise.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, and chat
  • Troubleshoot and resolve complex technical issues related to Zoom products and services
  • Collaborate with internal teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest Zoom product features and technologies
Requirements
  • 5-7 years of experience in a technical support role
  • Strong understanding of network firewalls, switches, systems, and tools
  • CCNA, Network+, or SSCA SIP certification or equivalent experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment
What We Offer

At Zoom Corporation, we offer a competitive salary range of $65,200.00 to $158,900.00, depending on qualifications and experience. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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