Arcade Operations Manager

1 week ago


San Francisco, California, United States Round One Entertainment Inc. Full time

Department: Amusement

Hourly Wage: $24-25

Round One Entertainment Inc. is seeking a dedicated and experienced Amusement Department Manager to oversee our arcade and crane operations.

Position Overview:

The Amusement Manager is tasked with ensuring the profitability of our gaming facilities through effective leadership and oversight of personnel and equipment.

This role involves maintaining the games in optimal condition, managing cash transactions, balancing deposits at the end of shifts, restocking machines as necessary, and contributing to promotional strategies.

Key Responsibilities:

  • Oversee daily operations to maximize revenue and enhance customer satisfaction.
  • Ensure all games are functioning properly and provide assistance with minor repairs.
  • Deliver exceptional customer service and resolve any issues that arise.
  • Manage staff schedules and assign duties effectively.
  • Monitor inventory levels to ensure product availability.
  • Train and develop amusement department employees to meet company standards.
  • Conduct audits of cash drawers and sales transactions.
  • Implement safety and compliance measures in accordance with company policies.
  • Assist in recruitment and onboarding of new team members.
  • Prepare performance evaluations and provide constructive feedback to staff.

Qualifications:

  • 2 to 5 years of experience in a relevant field such as entertainment, hospitality, or retail.
  • High School Diploma or GED required; some college experience preferred.
  • Strong customer service skills and effective communication abilities.
  • Proven management experience, particularly in a gaming or entertainment setting.
  • Ability to lead by example and motivate a team.
  • Familiarity with operational best practices and sales strategies.

Physical Requirements:

This position requires the ability to stand for extended periods, lift up to 100 lbs with assistance, and navigate a dynamic environment with high noise levels.

We offer competitive benefits including Paid Time Off (PTO), Medical, Dental, and a 401(K) plan with company matching.



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