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Entertainment Operations Manager
2 months ago
Department: Amusement
Hourly Wage: $24-25
Round One Entertainment Inc. is seeking a dedicated and full-time Amusement Department Manager.
Position Overview:
The Amusement Manager will oversee the profitability of the arcade and crane operations through effective leadership and management of personnel and equipment.
S/he is responsible for maintaining the games in optimal working condition, managing cash transactions, ensuring accurate deposits at the end of each shift, restocking machines as necessary, and contributing to promotional strategies.
Key Responsibilities:
- Manage a team with a minimum of 2 to 5 years of experience in entertainment, hospitality, or retail sectors.
- Possess a High School Diploma or GED; some college experience is preferred.
- Deliver exceptional customer service and resolve issues effectively while maintaining a positive demeanor.
- Exhibit strong operational skills with an emphasis on time management.
- Demonstrate previous management experience in a gaming or entertainment center.
- Lead by example and achieve sales targets through efficient execution of company policies.
- Assist customers and perform minor repairs on machines as needed.
- Educate customers on game operations and address any complaints regarding machine issues.
- Plan and assign work schedules for employees.
- Monitor inventory levels daily to ensure product availability.
- Collaborate with the General Manager to supervise staff compliance with operational standards.
- Ensure comprehensive training for all amusement department employees.
- Accurately complete and submit reports related to purchases and inventory.
- Act as General Manager in their absence.
- Monitor staffing levels to ensure adequate coverage.
- Assist in minimizing theft and loss.
- Maintain an appealing store environment by updating displays with the General Manager's approval.
- Track departmental sales consistently.
- Contribute to operational improvements to enhance customer engagement.
- Provide outstanding customer service by being readily available to assist.
- Handle complex customer complaints effectively.
- Ensure compliance with age restrictions and alcohol regulations.
- Perform all required shift duties as assigned by the General Manager.
- Support recruitment and hiring efforts for qualified candidates.
- Conduct performance reviews and manage attendance records.
- Train and counsel employees as necessary.
- Fulfill additional responsibilities as directed by the General Manager.
Human Resources Responsibilities:
- Recruit, coach, and develop staff for various departments.
- Foster a diverse, high-performing team through effective mentoring.
- Review time sheets for accuracy and compliance.
- Assist with onboarding processes for new employees.
- Ensure adequate staffing levels across departments.
- Prepare performance evaluations and necessary documentation for direct reports.
Auditing Duties:
- Conduct audits of refunds and credits against daily sales.
- Audit cash drawers and transaction records.
- Track special events for accuracy.
- Generate Daily Audit Reports summarizing sales and audit findings.
Safety and Compliance:
- Adhere to company guidelines for managing confidential information and ensuring customer satisfaction.
- Maintain the appearance and condition of facilities to meet safety and environmental standards.
- Enforce compliance with all relevant regulations and company policies regarding safety and loss prevention.
- Comply with OSHA standards.
- Perform opening and closing duties, including securing premises.
Physical Requirements:
This role requires the ability to bend, stretch, twist, and climb, with a high degree of mobility and flexibility. The employee must be able to stand and walk for extended periods and handle items weighing up to 100lbs with assistance.
Benefits include Paid Time Off (PTO), Medical, Dental, and a 401(K) plan with company matching.
