Route Service Manager
2 weeks ago
At Interstate Batteries, we are committed to providing exceptional customer service and delivering high-quality products to our customers. We are seeking a highly motivated and organized Route Service Manager to join our team.
Job Summary:The Route Service Manager will be responsible for delivering batteries and providing exceptional customer service to a predetermined route of customers and dealers within their territory. This role requires strong communication and interpersonal skills, as well as the ability to work independently and make decisions with minimal supervision.
Key Responsibilities:- Deliver batteries and provide service to each dealer on the route in a timely manner.
- Establish and maintain good dealer relationships.
- Effectively manage consignment programs to help dealers increase sales and drive retention.
- Complete documentation on a timely basis.
- Maintain the route by keeping displays clean and keeping dealer lists up to date.
- Invoice all units that fail to last the warranty period.
- Rotate batteries to maintain quality product and service standards.
- Collect and handle payments on account, which may include cash, checks, and money orders.
- Collect and return junk and/or used batteries.
- Load and unload trucks.
- Must possess a current DOT Medical Certification and maintain a clean driving record.
- Depending on the equipment operated, a Class A or B Commercial Drivers License may be required.
- Prior driving and customer service experience is highly desirable.
- Good communication skills.
- Ability to interact effectively with customers.
- Strong customer service skills.
- High school diploma or GED equivalent.
- Ability to read, write, and compute basic math.
- Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
- Specific vision abilities include close vision, depth perception, and ability to adjust focus.
- Ability to regularly lift and/or move 50+ pounds without assistance.
- Exposed to battery warehouse conditions such as exposure to moving equipment, mechanical parts, fumes, or airborne particles; toxic or caustic chemicals.
Interstate Batteries provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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