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Guest Services Coordinator

2 months ago

Wildwood Florida, United States American House Senior Living Communities Full time



Are you someone who thrives on interaction and has a genuine enthusiasm for delivering outstanding service? Our Senior Living Community is in search of a committed and approachable Guest Services Coordinator to enhance our team.


Position Overview:
As our Guest Services Coordinator, you will be the friendly face of our community.

Working under the direction of the Executive Director, your main duty will be to ensure exceptional customer service for our residents.

You will be instrumental in fostering a welcoming and friendly environment during weekends and scheduled shifts.

NOTE:
This position is specifically for our weekend shift, 9am-5pm.

Key Responsibilities:

First Impressions Count:
Welcome guests and residents warmly, ensuring they feel at home.

Multitasking Expert:
Manage a multiline phone system, screening calls and directing them appropriately.

Issue Resolution:
Address resident inquiries swiftly and professionally.

Administrative Support:
Provide clerical and administrative assistance as needed.

Appointment Management:
Efficiently coordinate and schedule appointments.

Mail Handling:
Receive and organize mail and deliveries.

Technology Proficient:
Skilled in word processing, spreadsheets, and email communication.

Emergency Preparedness:
Be ready to implement emergency procedures when necessary.

Sales Knowledge:
Familiarity with the BILD sales system is advantageous.

Weekend Engagement:
Supervise weekend activities to keep our residents active and involved.

Attention to Detail:
Identify areas needing maintenance and report them to the Assistant Director.

Qualifications:
Excellent communication abilities

Customer service-focused

Proficient in basic office applications

Ability to remain calm in emergencies

Previous experience in a similar capacity preferred

Why Join Our Team?

Make a positive impact in the lives of our residents.

Work alongside a supportive and friendly team.

Enjoy a flexible part-time schedule.

Become part of a vibrant community that values collaboration and compassion.

Immediate openings available.

Company Overview:


Founded in 1979, American House Senior Living Communities aims to provide high-quality housing for seniors at an affordable price for retirees and their families.

This vision of excellence has been upheld for nearly 40 years, expanding to serve residents across various senior housing communities.

Our mission is to enrich the lives of those we serve, fostering an environment that encourages meaningful relationships.

We aspire to be an innovative senior housing company that creates sustainable excellence and stakeholder value, committed to delivering passionate care through compassionate individuals.