Front Desk Representative

4 weeks ago


Lexington KY USA, United States RAINMAKER TEAM LLC Full time
Job Summary:

We are seeking a skilled Front Desk Agent to manage reservations, check guests in and out, and provide exceptional customer service at our hotel. The ideal candidate will have strong communication skills, be able to multitask, and work efficiently in a fast-paced environment.

Key Responsibilities:
  • Manage reservations and check guests in and out using a computerized system
  • Handle guest requests, such as suggestions for local attractions and eateries
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Assist with organizing and setting up events and meetings
  • Handle guest complaints and concerns with professionalism
  • Perform light cleaning duties, such as wiping down counters and restocking supplies
  • Other duties as assigned
Requirements:
  • Previous experience as a front desk agent or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Flexibility to work evenings, weekends, and holidays as needed
Benefits:
  • Competitive pay
  • Employee discounts on hotel rooms and amenities
  • Health, Dental, Vision, Life Insurances
  • Professional development opportunities
  • Positive and supportive work environment


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