Service Consultant

3 days ago


Olathe, Kansas, United States The Laird Noller Companies Full time

The Laird Noller Companies, a leading family-owned dealership group, is seeking a skilled Service Advisor to join our team at our Olathe used vehicle super center.

We strive to create an employee-focused environment that exceeds industry standards in employee retention. As a Service Advisor, you will play a crucial role in assisting the dealership in achieving the highest level of customer satisfaction through proper repair procedures, attitudes, and communication.

**Key Responsibilities:**

  • Greet customers and schedule service appointments in a timely and professional manner.
  • Record customer vehicle concerns and translate them into actionable repair orders.
  • Write detailed descriptions of problems and repairs, ensuring accuracy and clarity.
  • Communicate repair estimates and timelines to customers, addressing any concerns or questions they may have.
  • Sell necessary parts and services to customers, highlighting the value and benefits of each.
  • Handle customer complaints in a fair and professional manner, seeking resolution and ensuring customer satisfaction.
  • Closing repair orders and ensuring a seamless customer experience.

**Benefits Package:**

  • Competitive salary and commission structure.
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional development assistance and opportunities for growth within the company.
  • Employee discount program and referral incentives.

**Requirements:**

  • 1 year of relevant Service Advisor experience, preferably in the automotive industry.


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