Banquet Manager

4 days ago


Midway, Utah, United States Zermatt Resort Full time

Banquet Manager Job Description

**Overview**

The Banquet Manager is a key member of the banquets team, responsible for ensuring proper setup and service standards are met for all banquet functions. This role requires strong leadership and communication skills, as well as the ability to work effectively under pressure.

**Responsibilities**

* Coordinate functions with set-up, service staff associates, and Banquet Chef to ensure seamless execution
* Achieve guest satisfaction through effective supervision and attention to detail
* Check food quality and courteous performance of entire banquet staff
* Orchestrate service staff on functions and procedure of service
* Establish high standards of quality service and maintain those standards with effective training and continuous adjustments
* Maintain equipment and par levels
* Maintain records, reports, closing reports, and payroll costs
* Inspect function space(s) and submit work orders for engineering
* Monitor guest requests to ensure they are met within the prescribed time limits
* Support a positive work environment of employee growth and development
* Follow all company safety and security policies
* Effectively engage in the service recovery process
* Participate in resort meetings
* Respond to alerts in Medallia and on social media
* Communicate hours of operations, and group information daily
* Train, develop, supervise, and coach front and back of house banquet staff
* Responsible for recruiting and hiring of banquet associates
* Responsible for processing payroll in a timely manner
* Responsible for covering shifts in the event of call-offs of staff
* Responsible for providing weekend and holiday coverage
* Complete any assignments or projects assigned by the Director of F&B or General Manager

**Qualifications**

* At least four (4) years of previous Banquet experience in hotel setting preferred
* High school diploma or equivalent required; Some college preferred
* Exceptional people skills preferred
* Must be detail-oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress
* Computer skills required
* Extremely flexible schedule. Able to work nights and weekends required
* 40 to 50-hour work week required

**About Zermatt Resort**

The Hotel functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize, at times, it may be necessary to move an employee from their accustomed shift so support business demands.


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