Customer Liaison

5 days ago


Phoenix, Arizona, United States Loch Ness AZ Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Entry Level Customer Ambassador at Loch Ness AZ. As a key member of our organization, you will play a vital role in educating potential customers and donors about our charity partners and raising their profiles in the local community.

Key Responsibilities:

  • Deliver Exceptional Customer Experience: Engage with customers daily, asking questions to understand their core values, encouraging open communication, and providing donation opportunities.
  • Meet Customer Expectations: Enter each interaction with the highest degree of courtesy, professionalism, and kindness, ensuring a positive experience for all customers.
  • Track and Process Donations: Monitor and process new donations, brand awareness initiatives, and de-escalate customer complaints to increase customer satisfaction.
  • Stay Informed: Maintain a broad working knowledge of our charity partners, outreach programs, and goals, staying up-to-date on the latest developments.
  • Participate in Training and Development: Attend daily training sessions, networking opportunities, and conferences to review customer satisfaction targets, areas for improvement, and develop sales techniques.
  • Perform Other Duties: Assist Senior Management with assigned tasks and responsibilities.

Required Skills:

  • Empathy and Patience: Demonstrate empathy, patience, and consistency when interacting with customers, understanding that each individual has unique needs and preferences.
  • Adaptability: Be able to adapt to changing situations, handle surprises with a sense of humor, and remain flexible in a fast-paced environment.
  • Clear Communication: Communicate effectively, using authentically positive language, staying engaged, and confirming customer satisfaction with their experience.


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