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Customer Experience Liaison

2 months ago

Phoenix, Arizona, United States NurseCore Full time
Job Overview

NurseCore is seeking a highly skilled Customer Experience Liaison to join our team. As a key member of our healthcare staffing team, you will play a pivotal role in ensuring exceptional experiences for our clients, employees, and healthcare facilities.

Key Responsibilities:

  • Recruitment Support: Collaborate closely with our Success Manager to engage effectively with candidates, providing personalized support to ensure a seamless recruitment process.
  • Credentialing and Compliance: Verify credentials and maintain accurate records with meticulous attention to detail, ensuring compliance with industry standards.
  • Scheduling and Facility Coordination: Provide seamless support for scheduling tasks and address inquiries to ensure smooth operations, ensuring timely and efficient scheduling.
  • Technical Support: Swiftly resolve virtual interaction issues to maintain seamless communication, ensuring minimal downtime and maximum productivity.
  • Data Management: Ensure precise data entry of client information, following our high standards of data integrity and accuracy.
  • Telephonic Outreach: Support our sales team with calls and contribute to potential business development efforts, identifying opportunities to drive growth and success.
  • Post-Placement Follow-Up: Ensure client satisfaction and gather valuable feedback post-placement, driving continuous improvement and excellence.
  • Support Business Initiatives: Collaborate with our team to drive business growth, identifying opportunities to improve processes and drive success.

Requirements:

  • Organizational Skills: Ability to manage multiple tasks efficiently with a keen eye for detail, ensuring timely completion of tasks and projects.
  • Communication: Excellent written and verbal skills, focusing on delivering outstanding customer service and building strong relationships.
  • Technical Proficiency: Comfortable using recruitment software, ATS, and adept at handling virtual communication tools, ensuring seamless integration with our systems.
  • Collaboration: Enjoy working in a dynamic team environment and thrive in adapting to changing priorities, ensuring a collaborative and supportive team culture.
  • Sales Acumen: Identify opportunities to contribute to our growth and success, driving business development and revenue growth.
  • Professionalism: Maintain integrity, confidentiality, and a commitment to our core values, ensuring a professional and respectful work environment.

Education/Experience:

  • Experience: Prior experience in customer management or similar roles is advantageous, with a proven track record of delivering exceptional customer experiences.
  • Education: A college degree is preferred, with a focus on business, communications, or a related field.