Fiber Operations Coordinator

2 weeks ago

Dallas, Texas, United States Zayo Group Full time
Company Overview

Zayo is a leading provider of essential bandwidth to some of the most influential companies globally, driving innovations that are reshaping our world. With a vast network spanning 141,000 miles across North America and Europe, Zayo offers extensive metro connectivity to numerous buildings and data centers. Our communication infrastructure solutions encompass dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access, serving a diverse clientele including wireless and wireline carriers, media, technology, content, finance, healthcare, and other large enterprises.

Role Overview:

The Operations Specialist, OSP, plays a crucial role in overseeing the complete process of splicing, testing, and delivering both metro and long-haul customer fiber optic routes within designated markets, collaborating closely with Fiber Engineering, Construction, Service Delivery, and Financial teams.

Key Responsibilities:
  • Manage daily operations of splicing vendors across various projects to accelerate the splicing and testing of fiber optic routes.
  • Evaluate and confirm requirements (routing, fiber counts, hut spacing, etc.) for new route planning to ensure objectives are clearly defined and meet stakeholder expectations.
  • Coordinate access to customer and network points of presence for fiber splicing and testing vendors.
  • Provide specialized technical expertise in telecommunications related to fiber optic splicing and testing.
  • Participate in an on-call schedule to address network outages and emergency restoration activities.
  • Work with internal project managers to refine project schedules and budgets, actively managing them throughout execution.
  • Interface directly with customers, subcontractors, jurisdictional authorities, and internal personnel, supporting customer meetings as needed.
  • Oversee procurement of necessary equipment and materials for project implementation, monitoring stock and lead times to prevent delays.
  • Identify and mitigate project risks proactively, developing contingency plans as necessary.
  • Conduct resource planning for construction to ensure project objectives are met.
  • Develop Requests for Proposals (RFPs) for splicing and testing routes, managing the RFP process and negotiating with bidders to secure the best qualified awards.
  • Provide regular project-level reporting and updates to key customers.
  • Ensure timely delivery of routes within budget and according to construction standards.
  • Deliver splicing documentation to support teams promptly to ensure proper route documentation.
  • Review and approve testing packages and project documentation for consistent delivery to customers.
  • Collaborate with OSP teams across regions to ensure alignment between metro and long-haul projects and local objectives.
  • Conduct on-site surveys and attend field meetings to ensure projects meet delivery commitments.
  • Engage with municipalities and vendors to review project scope and maintain positive communication.
Qualifications:
  • Preferred Bachelor's Degree.
  • A minimum of five (5) years of experience in the telecommunications industry, particularly in outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management.
  • At least three (3) years of experience with various types of outside plant construction and managing large capital projects.
  • Knowledge of fiber optic cable splicing and testing.
  • Proficiency in Email, MS Excel, Word, Google Earth, and AutoCad.
  • Able to manage multiple aggressive RFP and design construction schedules and responses.
  • Ability to understand and interpret construction and fiber splicing documents.
  • Familiarity with all aspects of OSP management, including quoting, construction, and delivery.
  • Must possess a valid driver's license and be willing to drive as required.
Compensation: The base salary range is $56,300-$78,800 USD annually, commensurate with experience.

Benefits:
  • Comprehensive Health, Dental & Vision Insurance.
  • Retirement 401(k) Savings Plan.
  • Discounts on fitness memberships.
  • Generous paid time off policy, including paid parental leave.
Zayo is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.

This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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