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Fiber Operations Coordinator

2 months ago

Dallas, Texas, United States Zayo Group Full time
Company Overview

Zayo is a leading provider of essential bandwidth to some of the most influential companies globally, driving innovations that are reshaping our world. With a vast network spanning 141,000 miles across North America and Europe, Zayo offers extensive metro connectivity to numerous buildings and data centers. Our solutions encompass dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access, catering to a diverse clientele including wireless and wireline carriers, media, technology, content, finance, healthcare, and other large enterprises.

The Operations Specialist, OSP plays a crucial role in overseeing the complete process of splicing, testing, and delivering fiber optic routes for both metro and long-haul customers in the Texas region. This position requires close collaboration with Fiber Engineering, Construction, Service Delivery, and Financial teams.

Key Responsibilities:
  • Manage daily operations of splicing vendors across various projects to facilitate the efficient splicing and testing of fiber optic routes.
  • Evaluate and confirm requirements for new route planning, ensuring clarity in route objectives and stakeholder needs.
  • Coordinate access for fiber splicing and testing vendors at customer and network points of presence.
  • Provide specialized technical expertise in telecommunications, particularly in fiber optic splicing and testing.
  • Participate in an on-call schedule to address network outages and emergency restoration efforts.
  • Work with internal project managers to refine schedules and budgets, actively managing them throughout project execution.
  • Engage directly with customers, subcontractors, regulatory authorities, and internal personnel, supporting customer meetings as needed.
  • Oversee the procurement of necessary equipment and materials for project implementation, monitoring stock levels and lead times to prevent delays.
  • Identify potential project risks proactively and develop contingency plans.
  • Conduct resource planning for construction to ensure project objectives are achieved.
  • Develop and manage RFPs for splicing and testing, negotiating with bidders to secure the best qualified awards and managing contract terms throughout their duration.
  • Provide regular project-level reporting and updates to key customers.
  • Ensure timely and budget-compliant delivery of routes according to construction standards.
  • Deliver splicing documentation to support teams promptly to ensure proper route documentation.
  • Review and approve testing packages and project documentation for consistent customer delivery.
  • Collaborate with regional OSP teams to align metro and long-haul projects with local objectives.
  • Conduct on-site surveys and attend field meetings to ensure projects meet delivery commitments.
  • Occasionally meet with municipalities and vendors to discuss project scope and maintain positive communication.
Qualifications:
  • Bachelor's Degree preferred.
  • A minimum of five (5) years of experience in the telecommunications sector, specifically in outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management.
  • At least three (3) years of experience with outside plant construction and managing large capital projects.
  • Knowledge of fiber optic cable splicing and testing.
  • Proficiency in Email, MS Excel, Word, Google Earth, and AutoCad.
  • Ability to manage multiple aggressive RFP and design construction schedules.
  • Capability to read and understand construction and fiber splicing documents.
  • Familiarity with all aspects of OSP management, including quoting, construction, and delivery.
  • A valid driver's license is required, with the expectation to drive as necessary.
Compensation: Base Salary Range: $56,300-$78,800 USD annually, based on experience.

Benefits and Wellness:
  • Comprehensive Health, Dental & Vision Insurance
  • 401(k) Retirement Savings Plan
  • Discounts on fitness memberships
  • Generous paid time off policy, including paid parental leave
Zayo is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.