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Warehouse Operations Manager

1 month ago

Phoenix, Arizona, United States Virtual Full time
Job Title: Warehouse Manager

Location: California

Job Summary:

We are seeking an experienced Warehouse Manager to lead our warehouse operations in California. The successful candidate will be responsible for managing the day-to-day activities of the warehouse, ensuring efficient and effective operations, and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Manage the total performance and warehouse/service-related metrics, including cost control and financial management of the P&L for the warehouse.
  • Set up and manage an account-by-account profitability tool to understand which clients are profitable and how to improve those who are not.
  • Effectively lead the workforce, through motivating and communicating effectively to achieve maximum results.
  • Reviews costs and service quality and modify order production and inventory control programs to maintain and enhance profitable operation of the warehouse.
  • Ensure compliance with service quality standards for each customer within the facility.
  • Act as a local liaison in customer relationships, conferring with customers and representatives.
  • Identify opportunities for improvement for both the warehouse and office management.
  • Suggest solutions and encourage a culture of problem solving in the warehouse.
  • Control and minimize labor overtime, and total warehouse facility expenses.
  • Apply sound communication and motivational techniques in supervising, counseling, and disciplining associates.
  • Evaluate and document an appropriate performance for recommending promotions, wage increases, and terminations.
  • Coordinate activities through planning with department managers to ensure the company objectives are accomplished in a timely and cost-effective manner.
  • Review daily order production and operating reports and direct the resolution of operational, e-fulfillment problems to ensure minimum costs and prevent customer delivery delays.
  • Manage staff to accomplish business objectives and maintain vendor relationships.

Requirements:

  • Minimum of 5 years in a 3PL distribution or warehousing environment in a leadership role.
  • B2C fulfillment experience.
  • Multi-client 3PL warehouse operations, business management and/or engineering experience, preferred.
  • Bachelor's Degree or equivalent experience in a related area.
  • Working knowledge of budgets and financial statements.

What We Offer:

Virtual offers a competitive salary and benefits package, as well as opportunities for professional growth and development.