Senior Fulfillment Operations Manager

5 days ago

Phoenix, Arizona, United States Saddle Creek Logistics Services Full time
About Saddle Creek Logistics Services

Saddle Creek Logistics Services is a leading provider of logistics and supply chain solutions. We are committed to delivering exceptional service and building long-term relationships with our customers.

Job Title: Sr. Fulfillment Manager

We are seeking a highly experienced and skilled Sr. Fulfillment Manager to join our team. The successful candidate will be responsible for leading a team of managers and supervisors in a fast-paced fulfillment environment.

Key Responsibilities:
  • Manage multiple fulfillment managers, supervisors, and warehouse leads to achieve operational and business objectives.
  • Build and maintain relationships with customers through regular communication and partnership.
  • Plan, monitor, and execute staffing schedules to ensure proper staffing levels that support operational demands and business objectives.
  • Oversee inbound and outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy.
  • Manage pick/pack operations, VAS, and production lines, contract packaging, inventory, quality, and other functional areas to support customer needs.
  • Maintain productivity, customer service, and safety standards on a daily basis.
  • Provide superior customer service and maintain professional and courteous relations with strategic partners.
  • Promote constant and measurable improvement; teach and enforce SCLS' Quality Policy at all times.
  • Train, coach, mentor, and develop staff to achieve business objectives while providing career developing opportunities; conduct performance reviews.
  • Manage revenue and expenses within budget; manage and track key performance indicators (KPIs).
  • Communicate to operations staff in areas such as objectives, policies, procedures, safety methods, practices, programs, etc.
  • Manage multiple system requirements in an automated facility.
Requirements:
  • Bachelor's Degree in Supply Chain Management, Business, or related field strongly preferred.
  • At least 10 years of leadership experience preferably in a fulfillment operation or distribution environment; Prior supervisory experience in a fulfillment operation is preferred.
  • Experience with an Order Management System, Warehouse Management System, and/or Labor Management System.
  • Proficient in Microsoft Office including Word, Excel, and PowerPoint.
Benefits:
  • Benefits package including medical, dental, vision, HSA, and medical reimbursement.
  • Annual bonus eligibility.
  • 401(k) match.
  • Vacation and holiday pay.
  • Employee assistance and identity theft protection.
  • Career development and opportunity for internal promotions.
  • Tuition reimbursement for further education.
  • Company paid life insurance and short-term disability.

Saddle Creek Logistics Services is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by applicable federal, state, or local laws, governmental regulations, and executive orders.

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