Mortgage Fulfillment Manager
4 days ago
Ledgent Technology is seeking a highly skilled Mortgage Fulfillment Manager to join our team in Phoenix. As a key contributor to our workflow management, you will be responsible for monitoring workflows and queues to ensure service levels are met, developing process improvements, and managing a team.
Key Responsibilities:- Monitor queue performance, identify patterns and trends causing issues, and work towards business solutions
- Develop new and innovative processes to improve overall end-to-end cycle times or quality
- Support, recommend, and implement technology initiatives
- Communicate monthly results to Management on departmental performance objectives
- Act as the main point of escalation for all issues within the function
- Perform capacity and staff planning to ensure adequate service levels are met
- Bachelor's degree or equivalent work experience
- 5+ years of relevant work experience
- Advanced knowledge of Microsoft Office (Excel, Access, Word, and PowerPoint)
- Mortgage experience is required
Ledgent Technology is an equal opportunity employer and welcomes applications from all qualified candidates. We consider all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
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