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Customer Service Representative

2 months ago

Independence, Ohio, United States AAA - The Automobile Club Full time

Job Summary: As a AAA Roadside Assistance Call Center Representative, you will be the first point of contact for our valued members facing distress on the roads. This role requires excellent communication skills, a strong customer service focus, and the ability to work in a fast-paced 24/7 environment.

Key Responsibilities:

  • Respond to member calls and provide assistance with roadside emergencies
  • Provide accurate and timely information to members regarding their roadside assistance needs
  • Work collaboratively with other teams to resolve member issues
  • Meet or exceed performance metrics and quality standards

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and problem-solving skills

About AAA - The Automobile Club: AAA is a leading provider of roadside assistance and travel services. We are committed to delivering exceptional customer service and providing our members with the support they need when they need it most.