Customer Service Representative

3 days ago

Independence, Ohio, United States CHAGRIN ANSWERING LLC Full time
Job Title: Customer Service Agent - Level 1

At Chagrin Answering LLC, we are seeking a skilled Customer Service Agent - Level 1 to join our team. As a key member of our medical contact center, you will play a vital role in delivering exceptional customer service and creating a positive, supportive culture for both our team and clients.

Job Overview:

As a Level 1 Agent, your primary responsibility will be to efficiently and empathetically answer patient phone calls and relay accurate messages to healthcare providers. You will be an integral part of ensuring smooth communication between patients and medical staff while maintaining our commitment to confidentiality, HIPAA compliance, and compassionate service.

Key Responsibilities:
  • Answer patient calls promptly and relay messages accurately and efficiently.
  • Demonstrate core values such as professionalism, empathy, and respect with every interaction.
  • Maintain HIPAA compliance and follow cybersecurity protocols to safeguard patient and company information.
  • Collaborate with your team and management to create a positive work environment and culture.
  • Utilize our call center software to manage high call volumes and ensure all messages are delivered quickly and accurately.
  • Help improve customer satisfaction by meeting performance metrics and exceeding customer expectations.
Qualifications:
  • Strong communication and active listening skills.
  • Medical terminology knowledge is a plus.
  • Able to work one summer holiday and one winter holiday.
  • Able to multitask.
  • Basic computer skills and troubleshooting knowledge.
  • Experience in customer service, with a proven ability to handle high call volumes.
  • Ability to follow detailed procedures and protocols while adapting to frequent protocol changes.
  • Must possess strong problem-solving skills and a keen attention to detail.
  • Ability to stay calm, empathetic, and emotionally stable during stressful situations.
  • Knowledge of HIPAA regulations/compliance or willingness to learn and strictly adhere to them.
  • A positive, optimistic attitude and a desire to grow with the company.
  • Punctuality and adherence to the company's attendance policies is essential.
Why Work with Us?
  • Growth Opportunities: Performance excellence leads to increased responsibility and career advancement.
  • Team-Oriented Environment: Work in a supportive, fun culture with a focus on positivity and collaboration.
  • Comprehensive Training: Gain knowledge in HIPAA compliance, cybersecurity, and customer service best practices.
  • Flexible schedule opportunities. We operate 24/7/365.
  • Possible hybrid opportunities after training, will be performance based.
  • Pay range is based on experience and skills.

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