Director of Billing and Client Experience

4 days ago


Norfolk, Virginia, United States Child & Family Services of Eastern Virginia Inc Full time
Job Title:

Director of Billing and Client Experience

About Our Organization:

Child & Family Services of Eastern Virginia Inc. is committed to delivering compassionate care and exceptional service to our community.

Job Description:

We are seeking a seasoned Director of Billing and Client Experience to lead the revenue cycle, including front-office operations, client registration, billing, coding review, collections, payment processing, and compliance. This role requires exceptional organizational skills, attention to detail, and excellent communication abilities to manage multiple priorities and deadlines in a fast-paced environment.

Key Responsibilities:

  • Manage the entire revenue cycle process from client registration to final payment and collections.
  • Develop and implement policies and procedures to optimize revenue cycle performance, reduce denials, and improve collection rates.
  • Serve as a liaison between the revenue cycle department and other stakeholders, ensuring accurate and efficient communication and collaboration.
Requirements:

Qualifications:

  • Bachelor's degree in Business, Healthcare Administration, or a related field (Master's degree preferred).
  • Minimum of 5 years of experience in revenue cycle management within a healthcare setting, preferably in behavioral or mental health services.
  • Certification in revenue cycle management, healthcare administration, or a related area is highly desirable.

Salary: $100,000 - $130,000 per year.



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