Customer Experience Specialist

5 days ago


Norfolk, Virginia, United States Total Quality Logistics Full time
About Total Quality Logistics
TQL is a leading third-party logistics provider dedicated to delivering exceptional customer service and support. We are seeking a highly skilled Customer Service Coordinator to join our team.

Compensation: $16.50/hour, competitive with industry standards, taking into account the cost of living in Norfolk, VA.

The Role:
As a Customer Service Coordinator, you will receive extensive training to become a subject matter expert in a specific mode of transportation, such as Full-truckload, Less-Than-Truckload, or Drayage. You will be responsible for supporting daily shipment activities, working closely with sales reps to resolve issues and grow the business.

Responsibilities:
  • Become an expert on all administrative tasks related to your aligned accounts.
  • Document and manage tasks in internal systems.
  • Schedule appointments and coordinate shipments from pickup to delivery.
  • Resolve shipping issues professionally and efficiently.
  • Provide excellent customer service to internal and external stakeholders.
  • Support billing and payment processing as needed.

Requirements:
  • 1+ year customer service experience preferred.
  • Hall of fame work ethic with a history of excellent attendance.
  • Strong verbal communication skills for face-to-face and over-the-phone interactions.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook.
  • Ability to take ownership of responsibilities and complete tasks effectively.

Benefits:
We offer a comprehensive benefits package, including health, dental, and vision coverage, a 401(k) plan with company match, tuition reimbursement, employee referral bonuses, and recognition as one of Fortune's 100 Best Companies to Work For.

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