Client Relations Manager

1 day ago


Norfolk, Virginia, United States Towne Family of Companies Full time
Job Description:

The Client Relations Manager is responsible for building and maintaining strong relationships with clients, providing exceptional customer service, and ensuring that client needs are met.

About Our Culture:

At Towne Family of Companies, we believe that a healthy, safe work environment is essential for success. We offer robust benefits, programs, and resources to keep colleagues engaged and productive.

Responsibilities:
  • Answer telephone calls from insured customers and inquiries about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries.
  • Utilize sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention.
  • Process policy transactions according to company procedures.
Requirements:
  • An active P&C license.
  • Excellent oral and written communication skills.
  • Strong attention to detail.
  • Dependable, reliable, and punctual.
What We Offer:
  • A competitive salary range of $70,000 - $90,000 per year, based on experience.
  • A comprehensive benefits package, including health, vision, dental, and Employee Assistance Program.
  • Paid time off, including holidays, PTO, sick leave, and bereavement.


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