Multimedia Operations Director

4 days ago


Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time
About Us

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC are renowned organizations dedicated to delivering exceptional guest experiences.

The Role

We are seeking a highly skilled Multimedia Operations Director to lead our Audio Visual team. This key position is responsible for ensuring seamless execution of AV operations, driving revenue growth, and maintaining profitability.

Key Responsibilities:
  • Develop and implement strategies to optimize AV department performance, focusing on revenue growth, cost management, and quality control.
  • Mentor and train Assistant AV Managers and Associates to ensure successful operation of the department, adhering to service quality standards and utilizing coaching and Talent Development Programs effectively.
  • Establish short-term and long-range goals to achieve defined performance metrics, collaborating with recruiters to determine hiring guidelines and standards.
  • Implement service quality standards through the AV team, utilizing Associate coaching and Talent Development Programs to drive guest satisfaction.
  • Practice responsible financial management, working with Manager to develop annual business plans and budgets, reviewing and analyzing financial statements, forecasting financial performance, and delivering results in line with those budgets.
  • Evaluate and maintain assigned assets, conducting regular inventory accountability, proper transportation, Associate training on equipment usage, preventative maintenance, and effective storage security.
  • Collaborate with manager and corporate support partners to review, recommend, and develop Audio Visual SOPs, pricing guidelines, and marketing programs.
  • Oversee AV Sales objectives and strategies, analyzing industry trends to ensure market competitiveness.
Qualifications:
  • Creativity, Entrepreneurial Spirit, Productivity, Teamwork, Technical Understanding, People Management, Staffing, Developing Budgets, General Consulting Skills, Vendor Relationships, Quality Focus.
Compensation:

$80,000 - $110,000 per annum, based on experience and qualifications.



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