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Resident Services Coordinator

1 month ago

Pittsburgh, Pennsylvania, United States AION Management LLC Full time
Job Summary

As a Resident Services Coordinator at AION Management LLC, you will play a vital role in ensuring the highest level of resident satisfaction and retention. You will be responsible for providing exceptional customer service to residents and guests, working closely with the Real Estate Manager to achieve this goal.

Key Responsibilities:

  • Manage administrative requests from residents in a timely and efficient manner.
  • Distribute packages and sign for deliveries, ensuring that residents receive their items promptly.
  • Record resident service requests and ensure timely follow-up, ensuring that all issues are resolved to the resident's satisfaction.
  • Assist team members with administrative or office needs, such as assembling move-in packets and lease packets.
  • Issue guest parking passes and notify the Business Manager of any unauthorized vehicles.
  • Maintain the schedule for party room, media room, or any other events and amenities.
  • Receive and distribute office mail, ensuring that all correspondence is handled promptly.
  • Audit and reconcile KeyTrak daily and weekly, ensuring that all transactions are accurate and up-to-date.
  • Ensure that all service requests are completed within 24 hours, providing excellent customer service at all times.
  • Complete all other tasks as assigned by the Business Manager, working collaboratively as part of the team.

Requirements:

  • High school diploma or equivalent.
  • 1-2 years of customer service or sales experience.
  • Availability to work during designated shift every day of the year, including weekends and holidays, but excluding vacation and sick hours.
  • Excellent computer and telephone skills.
  • Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier.
  • Excellent English communication skills, both verbal and written.
  • Valid driver's license.