Visitor Services Representative
2 weeks ago
Location:
Daytona Beach, FL
Employee Type:
Part Time/ May Include Weekends, Holidays and Evenings
Industry:
Non-profit
Job Type:
Guest Relations
Reports to:
Guest Relations Coordinator
Education:
High School Diploma/GED
Experience:
Minimum 2 years in related field
Exempt Status:
Non-Exempt
Position Overview:
The Guest Relations Associate plays a vital role in ensuring that all guests receive timely assistance and are provided with the necessary information to enhance their experience at the Museum.
This position involves operating the Point of Sale system, handling cash, credit transactions, and various payment methods accurately and securely at the front desk and gift shop.
The Guest Relations Associate is expected to be available for some holidays, evenings, and weekends.To excel in this role, an individual must be capable of performing essential duties effectively. Reasonable accommodations may be made to enable qualified individuals to fulfill the core responsibilities. While performing the duties of this position, the employee is regularly required to communicate effectively and listen attentively.
The employee frequently needs to stand, walk, use hands for handling or feeling, and reach with hands and arms.
The primary responsibilities include managing the Admission Desk and Gift Shop while ensuring that financial records are prepared and submitted promptly.
Responsibilities include ensuring a welcoming and efficient admission process for Museum visitors and vendors.Assist volunteers as necessary.
Handle ticket sales for events and advance sales via phone.
Process retail and food/beverage transactions in the gift shop and/or at ticketed events.
Direct all business inquiries and calls to the appropriate staff.
Collaborate with the Guest Relations Coordinator to ensure accurate information is available at the admissions desk to address visitor inquiries and phone calls.
Close and balance Point of Sale systems daily.Maintain and distribute reports as assigned by the Guest Relations Coordinator.
Responsible for additional tasks as assigned by the Guest Relations Coordinator and/or Director of Operations.
Performance Metrics:
Success in maintaining precise financial records.
Success in meeting deadlines.
Success in completing daily tasks.
Preparation and Knowledge:
Education:
High School Diploma/ GED.
Minimum of two years of experience in customer service and/or retail.
Intermediate proficiency with Microsoft Office 365 programs and Blackbaud Altru system.
Additional Skills:
Must possess the ability to manage multiple tasks simultaneously.
Special Requirements:
Demonstrates a commitment to the mission and values of MOAS.
Exhibits personal integrity and ethical principles.
Ability to collaborate effectively with others and build strong relationships with diverse audiences.
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