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Customer Service Representative

2 months ago

Daytona Beach, Florida, United States Marriott Vacations Worldwide Full time

Position Overview:

As a vital member of our team at Marriott Vacations Worldwide, the Guest Services Agent plays a crucial role in ensuring an exceptional experience for our guests. You will be the first point of contact, welcoming visitors and providing them with the information they need to enjoy their stay.

Key Responsibilities:

  • Engage with guests upon arrival and departure, ensuring a seamless check-in and check-out process.
  • Deliver accurate information regarding the resort and local attractions, enhancing the guest experience.
  • Maintain a professional demeanor while addressing guest inquiries and concerns.
  • Adhere to company policies and procedures, reporting any incidents or unsafe conditions to management.
  • Foster positive relationships with guests and colleagues, contributing to a collaborative work environment.
  • Uphold confidentiality and protect company assets at all times.

Core Competencies:

  • Strong customer service orientation with a friendly and approachable personality.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Physical capability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds.

At Marriott Vacations Worldwide, we are committed to creating a diverse and inclusive workplace. We value each team member's contributions and strive to provide a supportive environment for all.