Customer Relationship Management Specialist

1 day ago


Arlington, Virginia, United States ICF International Inc Full time
Job Title: Customer Relationship Management (CRM) Developer

A leading government project is seeking a skilled CRM Developer to support the development and management of a relationship management solution for its cybersecurity partners.

As a CRM Developer, you will work closely with ICF's experienced CRM strategists and partner experts to translate business requirements into technical solutions that leverage customer relationship management best practices.

You will lead integrations from legacy applications and be responsible for programmatic development resources such as triggers, workflows, validations, and approvals.

This role will be performed onsite in Arlington, VA, with temporary remote work options.

Key Responsibilities:
  • Support the implementation and management of a Customer Relationship Management solution to track bilateral and multilateral relationships with cyber partners.
  • Participate in the complete application life cycle from technical design, architecture, development, testing, and deployment of a high-quality solution.
  • Support the rollout of the solution, including offering training and support for partnership teams.
  • Identify and recommend creative solutions to manage relationships.
  • Communicate and collaborate with other technical resources regarding status, risks, and technical issues.
Requirements:
  • Bachelor's degree or 4 years of experience in lieu of degree.
  • Experience with customer relationship management solutions.
  • Experience in helping coordinate with team members and capturing information to share with other stakeholders.
  • Understanding of object-oriented programming principles, data structures, data modeling, design patterns, relational database systems, and operating systems.
  • Ability to debug and resolve technical bugs/issues.
  • U.S. Citizenship required (required by federal government for position). SCI required.
Preferred Qualifications:
  • Ability to thrive in a rapidly changing environment.
  • Ability to work well with customers both individually and in a highly collaborative team.

ICF International Inc is an equal opportunity employer committed to hiring regardless of any protected characteristic. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We are committed to building an inclusive workplace that allows everyone to thrive. For more information, please read our Diversity and Inclusion Policy.

New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment.



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