Hotel Operations Manager

3 days ago


Tucson, Arizona, United States Atrium Hospitality Full time
Front Desk Supervisor Opportunity

At Atrium Hospitality, we are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at the Tucson Marriott University Park. This is a full-time position that offers a competitive pay rate of $17.50/hour, as well as a comprehensive benefits package including vision, medical, dental, and 401(k) plans.

Key Responsibilities:

  • Provide exceptional customer service to hotel guests and respond to their needs in a timely and professional manner.
  • Supervise and coordinate the activities of the front desk team, ensuring seamless operations and efficient service delivery.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other hotel departments to ensure seamless service delivery and resolve any issues that may arise.

Requirements:

  • Previous experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.


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