Restaurant Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Outlet Supervisor to join our team at Hilton Tucson East. As an Outlet Supervisor, you will be responsible for overseeing the service in our Food & Beverage Outlets, ensuring that our guests receive exceptional service and a memorable dining experience.
Key Responsibilities:- Oversee the service in the Food & Beverage Outlets, ensuring that all guests receive exceptional service and a memorable dining experience.
- Assist the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.
- Ensure work areas are properly stocked and prepare requisitions as needed.
- Ensure work areas are neat and clean, and that trays and tables are set to standards.
- Check that menus are clean and of high quality, and assist in the outlets when necessary.
- Ensure that tables are cleared promptly, and that orders are delivered on time.
- Ensure proper settlement of checks, and that food quality is maintained.
- Communicate with oncoming shift, and handle guest complaints or special requests, communicating to management when necessary.
- Be capable of training and performing all duties required of all food and beverage outlet employees.
- Hold pre-meal meetings daily to monitor service and promote up selling.
- Check staffing levels and adjust according to business demand, and requisition linen as needed.
- Ensure property is free of trays and trash, and control payroll cost in food and beverage outlets.
- Ensure overall guest satisfaction.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
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