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Customer Support Specialist

2 months ago

Austin, Texas, United States Huckberry Full time
Job Overview

Huckberry is seeking a Customer Experience Associate who excels in delivering exceptional support across various communication channels, including email, phone, and live chat. The ideal candidate will possess empathy, emotional intelligence, and a genuine enthusiasm for assisting customers. A passion for Huckberry products and gear is highly valued.

This position offers a hybrid work environment, allowing for both onsite and remote work flexibility.

This is a seasonal position.

Key Responsibilities
  • Addressing inquiries related to Huckberry's offerings, marketing initiatives, and editorial content through multiple communication platforms.
  • Taking ownership of the customer experience and striving to surpass customer expectations.
  • Proactively identifying solutions to challenges and suggesting enhancements.
  • Collaborating with brand partners to resolve customer issues effectively.
  • Maintaining a reliable home internet connection.
  • Availability for evenings and weekends as required.
Qualifications
  • Must be located and authorized to work in Texas.
  • A strong affinity for engaging with people and building rapport.
  • Ability to empathize with customers genuinely, demonstrating care for their concerns.
  • Capable of making decisions and solving problems without explicit guidelines.
  • Skilled in simplifying complex issues for better understanding.
  • Strong organizational and prioritization skills, as this role encompasses various responsibilities.
  • A curious mindset with a desire to learn about new products, brands, and systems.
  • Reliable home internet connection with a minimum speed of 100mbps.
  • Experience with ZenDesk and Slack is a plus.
Benefits
  • Comprehensive Medical, Dental, and Vision coverage.
  • 401(k) plan with employer contributions.
  • Employer-sponsored Life and Long-Term Disability Insurance.
  • Accrual of Paid Vacation and Sick time.
  • Flexible work-from-home arrangements.
  • Generous employee discount on Huckberry products.
About Huckberry

Huckberry is a premier men's lifestyle retailer and media company, trusted by millions for the latest gear and lifestyle inspiration. Recognized as one of IAB's most disruptive consumer brands, we have partnered with notable figures and brands to deliver exceptional products and experiences. We are committed to fostering a diverse and inclusive environment where all individuals can thrive.