IT Support Specialist

2 days ago


Austin, Texas, United States Motion Recruitment Full time
Job Title: Information Technology Support Specialist

Our company is seeking a highly skilled and experienced Information Technology Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees across all client locations.

Key Responsibilities:

  • Provide world-class technical support to employees, resolving issues and answering questions in a timely and efficient manner.
  • Drive employee productivity by equipping and supporting our company's technology and IT operations.
  • Manage tasks and projects in a fast-paced operations environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Perform tasks related to the day-to-day operations of several large implemented enterprise business systems, including operation, training, troubleshooting, diagnosing and supporting these systems.
  • Support office AV events by providing and supporting technical solutions.
  • Actively transfer knowledge throughout the organization, participate in knowledge sharing projects to develop best practices, conduct technology/application deep dive sessions, and mentor junior staff and new hires.
  • Fully support compliance requirements such as MDM enrollments, physical hardware handling procedures, and ensuring work is documented by tickets.
  • Continuously strive to improve our service offering for end users, assisting with improvement and education in a specialized focus area that shifts quarterly.
  • Increase personal technical knowledge through development time, focusing on system features and identifying opportunities to add value to the business.

Requirements:

  • Minimum of 3 years experience in an IT support role.
  • Experience with managing incidents, requests, and problems according to an ITIL/ITSM framework.
  • Demonstrated experience supporting devices and peripherals running on Windows, OSX, Android, and iOS.
  • Hands-on experience with IT systems such as Active Directory, Okta, Google Workspace, Zoom, Slack, and related technologies with an understanding of computer networks (LAN/WAN/wireless/VPN).
  • Strong customer service attitude and a genuine desire to help others.
  • The ability to collaborate cross departmentally to help identify trends and areas of potential improvement in IT services offered to the business.
  • Strong attention to detail and a high degree of self-motivation and task management skills.
  • Associate's or Bachelor's Degree in Computer Science, MIS, IT or related discipline or equivalent experience.
  • Thoughtful communicator with excellent verbal and written communication skills.
  • Must be able to lift at least 25 lbs and read a 24 monitor at a resolution of 1920x1080.

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