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Front Office Operations Manager

2 months ago

Phoenix, Arizona, United States Wyndham Destinations Full time
Our Commitment to Exceptional Hospitality
At Wyndham Destinations, we are dedicated to creating memorable vacation experiences for our guests. Our extensive portfolio includes renowned brands that cater to diverse travel needs, with a focus on innovation and growth. Our dedicated team of over 19,000 associates is committed to delivering outstanding service across more than 270 resort locations worldwide.

Your Role:
The Guest Services Manager will oversee all functions of the Guest Services department, utilizing strong customer service and leadership skills to ensure the highest quality guest experience while adhering to quality and financial standards. This position will cultivate and maintain positive relationships with owners, guests, HOA, and all operational departments, providing exceptional service and resolving guest-related issues through various communication channels. The Guest Services Manager will analyze guest and associate feedback to enhance guest satisfaction and associate engagement. This role will also be responsible for hiring, training, motivating, recognizing, coaching, and developing guest service associates through effective incentive and training programs.

The Guest Services Manager will manage room inventory to maximize occupancy rates and oversee guest accounts to ensure accurate rate application and payment processing. This role will coordinate with incoming groups to meet blocking needs and front office requirements, ensuring seamless communication with relevant staff. Additionally, the Guest Services Manager will lead the Internal Audit process and ensure departmental compliance with Quality Assurance, Loss Prevention, and safety standards. Financial management responsibilities include preparing the annual budget, identifying cost-saving opportunities, and analyzing expense data to maintain cost control and inventory appearance.

Qualifications:
  • Strong understanding of resort financial operations.
  • Proven leadership abilities with experience in coaching and mentoring staff.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
  • 2 to 3 years of management experience in a hotel or resort setting.
  • 3 to 5 years of experience in hospitality customer service.
Benefits:

Wyndham Destinations offers a comprehensive range of health and welfare benefits for associates working 30 or more hours per week, designed to support your needs throughout your career. Benefits include:

  • Medical, Dental, and Vision coverage
  • Flexible spending accounts
  • Life and accident insurance
  • Disability coverage
  • Paid time off, parental leave, and holidays (subject to position)
  • Paid volunteer time for community service
  • 401k plan with employer matching (eligibility requirements apply)
  • Legal and identity theft protection plans
  • Voluntary income protection options
  • Wellness programs (availability may vary)
  • Employee Assistance Program
Creating Lasting Memories

At Wyndham Destinations, hospitality is at the core of our operations. We foster an inclusive environment where excellence is celebrated, and teamwork is paramount. We continuously seek innovative ways to enhance our business and improve the customer experience.

We are an equal opportunity employer, and all applications will be considered without regard to any protected class.

Job Requisition: R-90883