Lead Healthcare Front Office Manager

3 weeks ago


Phoenix, Arizona, United States Spooner Physical Therapy Full time

About Spooner Physical Therapy

Spooner Physical Therapy is a dynamic and growing company that is dedicated to providing exceptional patient care and services. We are seeking a highly skilled and motivated individual to join our team as a Lead Healthcare Front Office.

Job Summary

The Lead Healthcare Front Office will play a critical role in ensuring the smooth operation of our front office, providing exceptional customer service, and ensuring seamless communication across the clinic. This is a fantastic opportunity for someone who is passionate about delivering outstanding service, has excellent communication and leadership skills, and is committed to enhancing the patient experience.

Key Responsibilities

  • Assist the Clinic Director in ongoing clinic and PSC oversight
  • Prepare agenda for front office meetings, provide training of front office staff; report front office needs to director
  • Assist the Clinic Director with various marketing activities as determined appropriate
  • Ensure that FOTO, ACN, and benefit verification are completed in a timely and accurate manner
  • Ensure all Patient Service Coordinator's enforce the Cancellation Policy
  • Ensure all Patient Service Coordinator's attend ongoing training
  • Pre-screen Patient Service Coordinator's candidates for the Clinic Director
  • Greet and assist patients, visitors, and vendors, be the example for positive attitude and exceptional customer service delivery
  • Coordinate and communicate patient/therapist schedules, ensure follow-up and track all patient referrals, prescriptions, appointments, cancellations, and reschedules
  • Ensure all patient records are accurate, complete, compliant, current, and managed

What We Offer

Spooner Physical Therapy offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and a generous continuing education fund. We also offer a fun and collaborative work environment, opportunities for professional growth and development, and a commitment to continuous learning.

Requirements

  • High school diploma or GED
  • Minimum 18 years of age or older
  • 1-2 years Scheduling/Verifications experience preferred
  • Excellent customer service skills
  • Excellent communication and listening skills

About Us

Spooner Physical Therapy is a place for professionals with a growth mindset who want to push themselves to achieve excellence. We are committed to disrupting the status quo of healthcare and accelerating the use of physical and occupational therapists as primary care, musculoskeletal experts. If you are interested in joining us on our journey of growth, collaboration, and disruption, we encourage you to apply.



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